Social Media Manager for Spoken, when the caller experience matters
Howard Lee is the founder of HyperQuality, an independent auditor of phone calls, email, and chat communications between the contact center professionals who represent a company and that company’s customers and prospective customers. Previously, Howard was the CEO of PhotoWorks, a NASDAQ traded company in 2001. Before PhotoWorks, Mr. Lee was the Senior Vice President of Disney Direct and was responsible for the profit and loss, branding operations and marketing of the direct division. This team was 1,800 persons and included two call centers and a large warehouse operating team. Mr. Lee worked at an India CRM outsource provider as the SVP of Sales and Marketing in 2002. Mr. Lee has 23 years of operating and consulting experience. He attended the University of Washington.
avaya, call center, contact center, marketing, customer service, customer experience, voice recognition, direct marketing, call centers, speech recognition, ivr, phone trees